Terms & Conditions

Delivery Times

Christmas hampers will be dispatched the week commencing 20th December 2021, unless specified by the customer on ordering.

To be guaranteed delivery before Christmas, the final date for receiving orders will be Friday 17th December 2021.

Ordering As a Gift?

Our hampers are the perfect gift but please remember to put the recipients name and address at checkout page.

If you would like to include a special message to the recipient don’t forget to add a ‘Special Message’ to your order and include a personalised message.

Incomplete or Inaccurate Addresses

We will attempt delivery to the address and postcode as you enter it and cannot accept liability for late or failed deliveries due to incorrect delivery information.

Delivery Restrictions

Due to restrictions with our couriers there may be certain addresses within the UK we are not able to deliver including PO Box Addresses.

Currently we are only offering delivery to UK.

Cancellation

If you need to cancel your order before it is dispatched this may be done by contacting shop@suffolkmarketevents.co.uk – please clearly state your order number and reason for cancellation. Orders which have already been sent are not able to be cancelled.

Substituted Items

If an item within a hamper is out of stock or restricted by season,  it will be substituted with a similar product of equal or greater value. Occasionally some products may have a different appearance to the images on the website. This is because we work with artisan producers and each product is made individually.

Dietary Information

Suffolk Market Events will be happy to provide you with ingredient lists for all products in advance of purchase if you contact us on shop@suffolkmarketevents.co.uk

All items do have full ingredient lists on them. If you are worried about allergens, please contact us before purchase. Suffolk Market Events will accept no responsibility for goods that contain allergens if you have not contacted before purchase.

Packaging/environment

All the packaging we use in our hampers is either produced from recycled material or can be recycled. All our hampers are presented in cardboard boxes which are packed by hand, and secured with biodegradable, compostable UK ecoco filler and wood wool to help protect the contents.

Naturally as we are working with our farmers market traders there is very little food miles accumulated in any of our hampers!

Damages

If a hamper is damaged during postage please let us know as soon as you can and provide photographs showing the damage so that we may claim compensation from the courier. If an order arrives and is clearly damaged on the outside please ask the courier to make a note of the damage – this will help us with making a claim.

Please send details and photographs to shop@suffolkmarketevents.co.uk clearly stating your name, address and order number so we can look into it and arrange a replacement to be sent out.

Further Help & Information

For further help and information regarding orders or deliveries please contact shop@suffolkmarketevents.co.uk

Postal Charges

Please allow up to five working days for delivery. 

Local delivery within a ten mile radius of Sudbury is free.

All other UK deliveries are charged at £10.00 except for the Scottish Highlands (£14) and Northern Ireland (£22)